Terms & Conditions

In-Store Purchases

Return Policy

Please choose carefully as refunds will be not be issued for change of mind. Items may be returned within 7 days from purchase for exchange or store credit only, valid from three months of issue date. Items must be unworn and in original packaging to quality assess for exchange.

The difference must be paid in full for items exchanged for higher value. The remaining balance for items exchanged for lesser value will be transferred for store credit, valid for 3 months.

Gift Voucher Policy

OPSF gift vouchers are non-refundable and cannot be redeemed for cash. OPSF gift vouchers expire 12 months from date of issue, unless otherwise specified on the voucher. It is up to the voucher holder to redeem the full value of this OPSF gift voucher before it expires.

---------------------

Online Purchases

As a valued customer of ONEPOINTSEVENFOUR, we would like to thank you for your purchase. All ONEPOINTSEVENFOUR packages require an adult signature, once your package has been delivered to the correct address, we cannot be responsible for lost or stolen packages. Please be sure to ship your order to a secure location.

DOMESTIC

- Free ground shipping on all domestic orders via StarTrack Express or AUS POST.*
- We ship all orders Monday - Friday within 24-48 hours of receipt of purchase from our warehouse (excluding holidays.)*
- Orders with overnight shipping will be prioritized and must be placed by 11am PST to ship the same day. Orders placed after 11am PST will ship the next business day.

- In the instance that you may need to return one of your item(s), please ensure conditions of your return request are met within 7 days of receiving item(s).

INTERNATIONAL

- International Shipping flat rate of AU$30
- We ship all orders Monday - Friday within 24-48 hours of receipt of purchase from our warehouse (excluding holidays.)*

- All International sales are Final (we do not accept returns from outside of AUS).

Returns

We wish for all our customers to be happy with their purchase. In the instance that you are unsatisfied, we will accept returns for exchange, store credit, or refund on full-priced items purchased online.

- Items eligible for return must be shipped within 7 calendar days after delivery. Delivery outside this window will be ineligible.

- Return shipping costs are the responsibility of the customer.

- Unfortunately, all International sales are Final (we do not accept returns from outside of AUS).

- Sale items purchased online cannot be returned. We do not offer refunds, credit notes or exchanges on any sale items purchased online unless deemed faulty.

- Returns must be unworn and in their original condition and full packaging.

- Please thoroughly seal your return in the original box with your order invoice. If you decide to use another box, make sure it is well padded to prevent damage during transit.

- We process all returns within 7 business days. You will receive an email when your refund has been issued.

Returns Process:

Submit a Return
Please email sydney@onepointsevenfour.com to advise us of the item you wish to return.
An email will also be sent to you with this information to provide inside the return package.
Place the item(s) in the original shipping box, together with your completed returns form.
Return via Post or In-Store

RETURN TO ONLINE BY POST:
Suite 1 Level 2 - 48/50 River Street,
South Yarra 3141, Victoria Australia.

RETURN TO STORE:
You may visit your nearest boutique to return your online purchase permitted by the following terms:
- Full price online purchases are eligible to be returned in-store for a credit or exchange only.
- Returns will only be accepted in-store with proof of purchase

Exchanges

We can offer an exchange if you want to swap your item for equal value of your original purchase. Exchanges are subject to availability once your return is received by Customer Care. If we are unable to fulfil your request, we will be touch via email or phone.

Onepointsevenfour are not liable for the loss or damage of garments in return transit. We recommend sending the item via a traceable delivery method and keep record of your tracking number. Please note original shipping charges are non-refundable and charges for returned items are responsibility of the customer.

Search

Terms & Conditions

Enjoy 10% off